Support
Email support@recliner.tv and a person reads it.
What helps
The TV you are using and roughly when it happened, what you were doing, and what happened instead. Never send us your playlist address, your username or your password. We cannot use them, and asking you for them is something only somebody pretending to be us would do.
An antenna tuner at home
Have an HDHomeRun? Watch your antenna channels in Recliner.
Signing a TV out
You do not need us for that. Sign in and each TV on your account is listed, with a way to sign any of them out, including one you no longer have.
Not sure which email you used
Search your mail for Your sign-in link
from support@recliner.tv: the address it reached is your account.
A paid plan's receipt went to it too. Signing in with any other address makes a new, empty account, so if your
dashboard says no TV has ever joined, sign out and try the next address. Lost the username of an account with no
email? Then there is no way back in, by design.
A lost passphrase
There is nothing we can do, and that is deliberate: a passphrase we could reset is one we could read with. Why it works that way.
Deleting your Recliner account
Email support@recliner.tv from the address you sign in with and ask us to delete your account. Within 30 days we delete the account, its email address, every TV on it, everything it synced (which we could never read) and its payment record, and write back to say it is done. Nothing is kept afterwards.
Made your account with a username and no email? Sign in, add an email address under Account on your dashboard, then write from it: that is how we know the account is yours.
Only want to stop? You need not delete anything: your playlists stay on your TVs either way.